Everything it takes to keep an operation covered
Six connected areas, one login. Turn on what you need and add the rest when you're ready.
People, tasks, assets and training in one place
Each area is configured to your sites, shifts, roles and equipment instead of the other way around.
People & coverageWho's on, who's out, who can cover
A team calendar by day, week and month. Time off is requested in the app, call-outs and running-late notices are entered by the employee, and coverage and gaps are visible to everyone the moment they open. Connects to your payroll and time clock.
- Team calendar
- Time-off requests
- Call-outs
- Coverage & gaps
- Payroll connection
Tasks & requestsOne queue, every request owned
IT, facilities, maintenance and purchasing requests land in one queue with a due date, a priority and a name on each. Photos and attachments ride along, and the closed-on-time rate is tracked.
- One request queue
- Due dates & owners
- Photos
- On-time tracking
Assets & maintenanceEquipment ready when it's needed
A register of equipment and facilities with serial numbers, manuals and warranty. Preventive maintenance runs by calendar or run hours with checklists, a down report opens a work order, and critical spares raise a purchase request when they fall below minimum.
- Asset register
- Preventive maintenance
- Work orders
- Calibration due dates
- Critical spares
Training & credentialsCurrent, signed and provable
A skills matrix by person, training assignments with due dates, e-signed acknowledgments and automatic reminders. Policies and procedures are acknowledged by each employee, and the records are ready when someone asks for them.
- Skills matrix
- Training due dates
- E-signatures
- Policy acknowledgments
Hiring, onboarding & safetyFrom applicant to ready for shift
Candidates move from applied to hired, and a hire becomes an employee record without re-entry. Onboarding checklists by role route equipment and account requests to the helpdesk. Incident and near-miss reports, emergency contacts and the leadership call order live in the same place.
- Applicant tracking
- Onboarding checklists
- Incident reports
- Emergency contacts
Files, announcements & dashboardsEveryone sees the same picture
Department folders with permissions, announcements by email and in the app, and one-tap reminders from a leader. Each role gets a dashboard, alert rules notify the right person the moment something slips, and reports arrive on the schedule you set.
- Company files
- Announcements
- Role dashboards
- Alerts
- Scheduled reports
- KPIs & OKRs
Up and running without starting over
We do the setup with you, not to you.
Connect
We connect Switchback Ops to your payroll, time clock and company sign-in, and bring in your people and equipment lists. No double entry.
Configure
We set it up around your sites, shifts, roles and assets. Your operation, not a template.
Run
Your team runs the day from Switchback Ops. We train your people, support them and keep improving it alongside you.
We don't make you fit the software. We make the software fit you
No two operations run the same way, so Switchback doesn't squeeze you into a fixed box or a set menu. It's rapidly customizable, without a massive investment, and it keeps pace with your ever-changing needs.
Kaizen is our model, and your system should work the same way: continuous improvement, always. When something changes, we adjust the layouts and options. When a screen is too busy for the person using it, we strip out what they don't need.
See how it would run your operation
We'll walk through the people, task, asset and training suites live, then talk through your sites, shifts and the problems you want gone first.
Or email info@switchbackops.com